Automated order administration
Accept, manage, process or cancel orders: the OrderManagement module maps all steps clearly and offers extensive automation. It provides you with a complete overview of incoming orders, reservations, remaining stock etc. at all times.
Make sound decisions at all times and in any situation when it comes to controlling delivery, notifications, invoices, returns, credit notes, exchanging goods and re-shipping. With the OrderManagement system you will always have complete control over every process. The OMS is the core of all order administration and offers you the highest level of flexibility and automation. Additional modules allow the OrderManagement system functionality to be expanded. The Payment module allows you to model and manage additional processes such as capture, automatic credit note payment, split payments etc.
The OMS operates independently from the various marketing channels and subsystems and so is crucial in terms of decoupling the different system environments.
Central order administration, independent from the source of the order
Maximum automation in terms of processing, manual interventions are minimised
If required, manual order intervention is still possible
Basis for additional processes and automation
Enables flexible customer communication
Customer data management
Manage and distribute customer data automatically and ensure you always have an overview of your customers and the status of any orders.
Automated order handling
Thanks to the automated processes, you can minimise the involvement of your warehouse and accounting staff. Reconciliation of incoming payments is done automatically, as is the creation of shipping documents. Manual intervention is only required in individual cases, which will be flagged up clearly to your employees.
Manual order creation
Enables you to manually create orders (as required in certain cases) within the customer environment.
In the event that you need to intervene in the flow of orders, for instance if there are payment problems or long-term stock shortages, it is very easy to resolve any process discrepancies manually.
Order status history
Maximum transparency thanks to comprehensive logging of all status history – whether the relevant process was instigated automatically or by a member of staff.
Manual spilt / manual consolidation
If necessary, you can manually subdivide customer orders into multiple suborders. It is also just as simple to collate individual orders together.
Automatic order cancellation
If desired, you can set up automatic order cancellation - for example if the prepayment fails or if the ordered item cannot be stocked for a significant period of time. You can always link the cancellation with an automatic customer communication.
Organise the return merchandise process so you record the customer’s request (replacement delivery/credit note) and automatically provide the customer with the return slip documents and label (requires: eF|CE.VLS). Speed up subsequent returns processing with automated processes based on RMA data.