Intelligent process control for an efficient retail chain
The retail control centre: this module monitors all process steps and proactively triggers an alarm in the event of an error. Thanks to the intelligent control system, your staff will always know immediately what to do and where there is an urgent need for intervention.
With the ProcessControls module the eF|CommerceEngine can completely monitor and control all processes: from procurement, storage and logistics through order management and even customer communication. As soon as the system identifies an anomaly, you will be notified. This means you can intervene directly, pre-empting potential customer complaints.
Automated process monitoring
Integration of processes across system boundaries
Information and recommended action through status messages, action items and alarm functionality – so your staff always know what to do
Comprehensive control of ordering and retail processes
Transparency with regard to delivery commitments and external service providers
The ProcessControl module monitors and controls all of your ordering processes and the associated process steps. If the system detects a problem it can, for example, automatically notify customer services or trigger an automated process to resolve the problem. This means you can always rely on sound key performance indicators (KPIs) for process optimisation and this enables you to significantly increase customer satisfaction.
MONITORING PROCESSES THROUGH EVENTS
Actively monitor the successful operation of your eCommerce processes: set up specific events in your process to enable you to establish the optimal throughput times for shipping, returns and customer service. As soon as an operation, e.g. an order, is not executed within the desired time frame, the eF|CommerceEngine notifies you of the possible delay in processing. This enables you to identify potentially dissatisfied customers before they even become dissatisfied. Features include:
- monitoring the order life cycle
- monitoring delivery
- handling customer complaints
- monitoring drop shipment suppliers and other external parties involved in the process